Webhooks play a critical role in ensuring smooth data transfer between platforms and triggering real-time actions, making them a key tool for event organizers. Whether it’s updating your internal and third-party tools after an attendee registers or when an attendee checks in to your event, being able to rely on webhooks for seamless communication between systems is essential for optimizing event workflows. 

Recognizing the need for simpler, more accessible, and easier control over webhook management for all users, we’re thrilled to announce three major updates to PheedLoop’s webhook system! The updates introduce three core enhancements which are (1) centralized management in the dashboard, (2) detailed webhook logs for faster issue resolution, and (3) automatic retries for more reliable delivery.

With these updates, PheedLoop users have greater visibility, smarter troubleshooting, and increased reliability in webhook management, allowing you to manage integrations with confidence and ease.

Here’s how we’ve made webhook management more accessible than ever!

Centralized Management in the Event Dashboard for Full Visibility

One of the pain points our team received was the limitation in tracking webhook activity in PheedLoop for teams with limited access to developers. Previously, creating and managing webhooks required navigating multiple platforms, understanding API documentation, and using external tools like Postman. These steps often required a solid understanding of coding and a significant investment of time.

With the latest webhook management updates, everything now happens in the Event Dashboard and requires a much simpler process to create. Users can:

• Select the resource they want to track
• Choose the action they want to trigger a webhook
• Enter the URL from their chosen integration

Instead of switching between different platforms or relying on limited notifications, users can now easily manage and monitor webhooks all in one place. This streamlined and centralized approach makes it faster and simpler to stay on top of webhook status, allowing event organizers to focus on what matters most—delivering seamless events.

Detailed Webhook Logs for Smarter Troubleshooting

Another common challenge was not being able to quickly identify and fix integration bugs. Without clear records, users are often left guessing about what went wrong.

To solve this, we’ve introduced webhook logs, providing users with a detailed record of every webhook transaction. These logs provide a comprehensive record of every webhook transaction, including timestamps and potential error details. If a failure occurs, users can easily navigate to the webhook log and quickly identify what might have caused the issue instead of spending time on guesswork or reaching out to PheedLoop support. 

This approach allows event organizers to now troubleshoot in real-time, resulting in fewer disruptions and faster resolutions. By providing greater detail and transparency, PheedLoop puts you in control of how you want to run your events. 

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Automatic Retries for Enhanced Reliability

Webhook delivery failures can cause disruptions to event processes, especially if you need access to real-time updates. 

To ensure reliability, we’ve added automatic retries to the webhook management system. If a webhook fails to deliver, the system will automatically attempt to retry, giving event organizers updates on whether their critical data is sent successfully or needs to be re-sent. To access this information, users can navigate to the ‘Response Status’ and ‘Attempt #’ fields in the webhook transaction.

This added layer of reliability removes the uncertainty that often comes with webhook management, ensuring smoother event operations, even if a temporary disruption occurs!

Wrap Up

With these updates, PheedLoop has made webhook management more accessible than ever for everyone. By centralizing management, providing detailed logs, and ensuring reliable delivery through automatic retries, we’ve simplified many of the complexities commonly associated with webhooks.

Whether your team is experienced in coding or is looking for straightforward solutions for integrations, PheedLoop’s updated webhook system is designed to meet your needs. Manage your integrations and events with confidence and ease, all in one platform!