Importance of Inclusivity in the Events Industry: Insights from the Where People Meet Podcast
December 1, 2023

In the dynamic landscape of the events industry, the pursuit of inclusivity has become more crucial than ever. In this blog post, we delve into the invaluable insights shared on the 'Where People Meet' podcast, featuring host Mitch Malinsky and guest stars Giovanni Galvez, Vice President of Business Development and Strategy at SyncWords, and Tika Woolley, Senior Manager at SalonCentric of L’Oreal USA.

Giovanni Galvez: Pioneering Accessibility in Events

Giovanni Galvez, an industry veteran and Vice President of Business Development at SyncWords, brings a wealth of experience and passion for making events accessible to all. With a background as a software product manager and recent recipient of an Emmy Award for Technical Excellence, Giovanni is a trailblazer in the field of captioning and translation services.

Journey in the Meetings and Events Industry

Giovanni shares his journey in the meetings and events industry, highlighting key milestones that led him to champion accessibility. His extensive background in software product management laid the foundation for understanding the intersection of technology and event planning.

Importance of Captioning and Translation Services

The episode explores Giovanni's deep interest in captioning and translation services. As the head of marketing and communications at SyncWords, he sheds light on how these services are pivotal for in-person, hybrid, and virtual events. Giovanni emphasizes the transformative impact of cloud-based SaaS captioning and subtitling workflows on event accessibility.

Prioritizing Accessibility and Inclusion

Giovanni advocates for event planners to prioritize accessibility and inclusion. He discusses the reasons behind this priority, emphasizing the need for events to be inclusive spaces for all attendees. In a world that is becoming increasingly diverse, creating environments that cater to everyone is not just a moral imperative but also a strategic advantage.

Planning Accessible Events: Key Factors

The podcast explores the factors involved in planning accessible events. Giovanni shares insights on SyncWords' technologies that facilitate scalable and accessible event experiences. From captioning to subtitling workflows, he outlines the steps event planners can take to ensure their events are welcoming to a diverse audience.

SyncWords' Role in the Future of Accessible Events

Giovanni delves into SyncWords' role in the future of accessible events, discussing the company's initiatives to assist event planners in running more inclusive events. The conversation provides a glimpse into the cutting-edge technologies that SyncWords employs and how they align with the evolving landscape of the events industry.

Tips and Tricks for Event Planners

As the episode concludes, Giovanni generously shares tips and tricks for event planners to enhance the accessibility and inclusivity of their events. From leveraging technology to fostering a culture of inclusivity, these insights serve as a valuable guide for professionals striving to create memorable and accessible experiences.

Tika Woolley: Promoting Diversity, Equity, and Inclusion in Events

Tika Woolley, a Senior Manager at SalonCentric of L’Oreal USA, brings a unique perspective to the podcast, focusing on Diversity, Equity, and Inclusion (DEI) in the events industry. As an influential thought leader and business advisor, Tika shares her insights on cultivating DEI at events and leveraging event tech to promote inclusivity.

Tika's Professional Journey

Tika reflects on her journey, detailing the experiences and achievements that have shaped her into an advocate for DEI. With a passion for fostering inclusive spaces, Tika's journey serves as inspiration for event professionals looking to make a meaningful impact in their respective fields.

DEI: More Than an Acronym

In the podcast, Tika expounds on what Diversity, Equity, and Inclusion mean to her. Going beyond buzzwords, she provides a refreshing take on the importance of embracing diversity and fostering an inclusive environment at events. Tika emphasizes the need for genuine commitment and ongoing efforts to make DEI a reality.

Leveraging Event Tech for DEI

Tika offers valuable insights into leveraging event tech to promote DEI. From virtual platforms to interactive features, she explores how technology can be harnessed to create environments that celebrate diversity. Tika's practical tips provide a roadmap for event planners seeking to integrate inclusive practices into their tech-driven strategies.

Cultivating DEI at Events: Tika's Wisdom

The podcast delves into Tika's wisdom on cultivating DEI at events. She shares actionable advice for event planners on fostering an inclusive culture, from speaker selection to attendee engagement. Tika's perspective serves as a guide for those committed to making their events more reflective of the diverse world we live in.


The 'Where People Meet' podcast, with its insightful conversations featuring industry experts like Giovanni Galvez and Tika Woolley, underscores the pivotal role inclusivity plays in the events industry. From accessible technologies to fostering diversity and inclusion, the podcast provides a rich tapestry of ideas and strategies for event planners striving to create impactful and memorable experiences for everyone.

As we navigate the ever-evolving landscape of events, embracing inclusivity isn't just a trend—it's a necessity. The insights shared by Giovanni and Tika serve as a compass, guiding event professionals towards a future where events are not only seamlessly executed but also celebrated for their ability to bring people together from all walks of life. The call to action is clear: prioritize inclusivity, leverage innovative technologies, and pave the way for events that leave a lasting impression on diverse and engaged audiences.

Join over 4,000+ event planners already growing with PheedLoop

Receive Instant Pricing, Demo, Case Studies & More!
PheedLoop employees smiling at camera

Stay In The Loop

Tap into the latest product updates and announcements
Explore the Blog & Product Updates